Obviously you can’t please all the people all of the time. Like any diligent company we do our best, but sometimes confusion does occur. It could be something simple like having a person’s title or job role wrong on our database, or contacting the wrong person at a company. We all make mistakes.
But we didn’t expect to get a broadside from Person A when we sent them a CV for a prospective candidate. We were told, in no uncertain terms, that we had incorrectly used Person B’s name and email address and should have sent the information straight to Person A. Furthermore we were told that Person B didn’t even work there anymore.
Fair enough, you might think, but when the angry email from Person A came from Person B’s email address (and used their name as well), it left us a little at a loss as to what the true identity of the person really was…
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